Service health review
A structured assessment of the signals that describe your app’s health today. We map existing instrumentation, agree meaningful service measures, test data quality and identify blind spots. The outcome is a concise health baseline, a prioritised risk view and an achievable measurement plan.
Journey and friction analysis
For a specific user task or service journey, we connect events, performance and support evidence to show where people encounter difficulty. You receive an annotated journey, evidence behind the most important friction points and recommendations your product team can evaluate.
Release impact review
We design a fair comparison before and after a meaningful change. The review accounts for seasonality, audience differences and technical side-effects, then communicates both confidence and uncertainty without overclaiming.
Measurement foundations
When tracking has grown inconsistent, we create a shared measurement framework: event definitions, ownership, quality checks and a reporting cadence. We work with your existing analytics stack wherever it remains fit for purpose.
What you receive
- A clearly framed set of service questions and success measures
- An evidence review with data-quality caveats made visible
- A readout designed for product, engineering and operational colleagues
- Prioritised actions and reusable documentation
Scope and fees are agreed in writing after an initial conversation. We do not resell analytics platforms or receive commission for recommending tools.